Novartis Patient Support

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Novartis Patient Support™

Personalized support that can help you start, stay, and save on treatment

Once you’ve been prescribed KISQALI, you or your loved one can sign up for Novartis Patient Support. It’s a comprehensive program with a dedicated team in your corner.

Getting started

What does personalized support mean?

You’ll have a dedicated team member with Novartis Patient Support. They’ll reach out from the start and get to know you. When you have questions, you can talk to them directly.

Ready to sign up?

A helping hand when you need it

Count on personalized assistance at every step. You'll get help with financial, insurance, and ongoing support.

Once your health care provider has filed the paperwork with your insurance, Novartis Patient Support can help with the rest.

Financial support

How can I save on my KISQALI?

Cost shouldn’t be a barrier between you and the treatment you need. Your support will be based on your unique financial situation. That will include things like your prescription and insurance. Novartis Patient Support offers options to help you afford your treatment.

Pay as little as $0* with your Co-Pay Plus offer

You may be eligible to pay as little as $0 for KISQALI if you have private insurance
Valid for an annual benefit limit of $15,000
Your annual benefit limit automatically resets every year. There’s no need to sign up again

3 ways to get started with Co-Pay Plus

Once prescribed KISQALI, you can:

Sign up now

Enter your information on our secure site.

Call
1-866-433-8000

Monday-Friday, 8:00 AM to 8:00 PM ET, excluding holidays. Your dedicated Novartis Patient Support team can then help you sign up.

Ask your provider

Your health care provider and/or their office staff can help you sign up.

^*Limitations apply. Valid only for those with private insurance. The Program includes the Co-Pay Plus offer, Plus Card (if applicable), and Rebate, with a combined annual limit up to $15,000. Patient is responsible for any costs once limit is reached in a calendar year. Program not valid (i) under Medicare, Medicaid, TRICARE, VA, DoD, or any other federal or state health care program, (ii) where patient is not using insurance coverage at all, (iii) where the patient's insurance plan reimburses for the entire cost of the drug, or (iv) where product is not covered by patient's insurance. The value of this program is exclusively for the benefit of patients and is intended to be credited towards patient out-of-pocket obligations and maximums, including applicable co-payments, coinsurance, and deductibles. Program is not valid where prohibited by law. Patient may not seek reimbursement for the value received from this program from other parties, including any health insurance program or plan, flexible spending account, or health care savings account. Patient is responsible for complying with any applicable limitations and requirements of their health plan related to the use of the Program. Valid only in the United States and Puerto Rico. For purchasers of FEMARA only, this offer is NOT valid for Massachusetts patients and is only valid for California patients that meet additional eligibility criteria. This Program is not health insurance. Program may not be combined with any third-party rebate, coupon, or offer. Proof of purchase may be required. Novartis reserves the right to rescind, revoke, or amend the Program and discontinue support at any time without notice.

What if I’m waiting for my insurance to kick in?

Your costs may be covered during this period

If your insurance coverage is denied or delayed, the Bridge Program can cover your costs during this period. You may get up to 12 months of KISQALI for free.^†This gives Novartis Patient Support time to work with your provider to process your insurance.

^†The Bridge Program applies to KISQALI and the KISQALI FEMARA Co-Pack only. Eligible patients must have private insurance, a valid prescription for KISQALI and the KISQALI FEMARA Co-Pack, and a denial of insurance coverage based on a prior authorization requirement. Program requires the submission of a prior authorization and/or appeal of the coverage denial within the first 90 days of enrollment to remain eligible. Program provides KISQALI for free to eligible patients for up to 5 months, or until they receive insurance coverage approval, whichever occurs earlier. A valid prescription consistent with FDA-approved labeling is required. Program is not available to patients whose medications are reimbursed in whole or in part by Medicare, Medicaid, TRICARE, or any other federal or state program. Patients may be asked to reverify insurance coverage status during the course of the program. No purchase necessary. Program is not health insurance, nor is participation a guarantee of insurance coverage. Additional limitations may apply. Novartis Pharmaceuticals Corporation reserves the right to rescind, revoke, or amend this Program without notice.

What is the Free Trial Offer for KISQALI?

Sign up for 1 Treatment Cycle Free Trial Offer^‡

Your Free Trial Offer for KISQALI is good for 1 treatment cycle of KISQALI at no cost to you. This offer is available to all with a valid prescription—regardless of insurance. For one-time use only.

Get your first treatment cycle of KISQALI at no cost.

^‡No purchase required. This free trial is not health insurance. Void where prohibited by law. Product dispensed pursuant to terms and conditions of offer. Valid only in the US and Puerto Rico. For Massachusetts residents, offer is valid for one of the following: the KISQALI FEMARA Co-Pack or KISQALI and/or generic letrozole. Claims shall not be submitted to any public or private third-party payer or any federal or state health care program for reimbursement. Offer not valid if reproduced or submitted to any other payer. It is illegal for any person to sell, purchase or trade, or offer to sell, purchase or trade, or to counterfeit, this offer. Prescriber ID# is required on prescription. This is the property of Novartis Pharmaceuticals Corporation and must be returned upon request. Novartis Pharmaceuticals Corporation reserves the right to rescind, revoke, or amend offer without notice.

What if I don’t have insurance?

There may be options available to you

If you’re experiencing financial hardship and/or have no third-party insurance coverage, we can help. Charitable organizations like Novartis Patient Assistance Foundation (NPAF) may help provide access to medications.

To be eligible for NPAF, you must:

Be a United States resident
Meet certain income requirements
Have limited or no prescription coverage

Visit PAP.novartis.com for a complete list of medications and income requirements. Get answers to your questions at 1-800-277-2254.

Insurance support

How can Novartis Patient Support help me navigate insurance coverage?

Getting you the medication you need is our number one priority. Novartis Patient Support is here to help. You’ll work with an experienced team member who can:

Help you navigate the insurance process
Work with your health care provider to manage insurance forms
Assist you if there are changes to your insurance coverage

Ongoing support

What if I need ongoing support after starting my treatment?

Once you’ve started treatment, your Novartis Patient Support team will be there for you as long as you want them.

Live, one-on-one support is just a phone call away for:

Guidance on your health plan coverage process
Options for saving on your prescription
Setting up your routine and getting more help with KISQALI
Educational resources about KISQALI and living with breast cancer
- A welcome kit to help you start on KISQALI
- Tips for talking to your health care provider
- A brochure to help answer many of your questions
A list of independent support organizations that can offer services to help with treatment
Your choice of texts, calls, and emails to keep you connected to ongoing support

Novartis Patient Support doesn’t replace medical guidance from your health care provider. Our goal is to help you feel informed about your treatment from day one.

How do I sign up for Novartis Patient Support?

There are 3 ways to get started. Once your health care provider prescribes KISQALI, you can: